Shelbi manages patient outcome data across all Discovery service lines. This includes measuring performance metrics, identifying solutions, and improving system functionality. Her work plays a crucial role in improving the treatment experience for patients, optimizing business solutions for staff, strengthening security measures, and enhancing operational efficiency within the organization. Leveraging data, she generates valuable business analytics in various areas such as clinical treatment, utilization review, marketing, and operations, thereby driving effective decision-making and optimizing performance throughout Discovery.
With more than a decade at Discovery, Shelbi’s work began in patient care, igniting her passion for transforming lives. Her skills as a research assistant became increasingly vital as the company grew and she advanced to become a research and outcome specialist where she automated data collection processes, established databases for patient analysis, and managed medical records and electronic medical record administration. As Supervisor of Research and Data, she had oversight of the team that implemented the company’s first quality management software and enhancing compliance reporting across all Discovery lines of service. She played a pivotal role in analyzing patient outcome data, has co-authored academic publications and presented her work at conferences nationwide.