Position Summary:
The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position is responsible for guiding patients through the full continuum of care—from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.
Essential Job Functions:
- Responsible for initial patient consultations. The consultant needs to evaluate the patient and concisely document findings.
- Serve as liaison between care providers and patients.
- Build trust and rapport with individuals in order to improve patient care.
- Communicate the benefits of treatment to the patient.
- Utilize clinical information and knowledge of medical necessity criteria to effectively communicate plans of care to insurance case managers, facility staff, and health care partners.
- Refer clients based on eligibility to TMS treatments, while also identifying the potential need per individual client.
- Prepare and discuss any financial obligations and insurance coverage with clients as it pertains to TMS or other services provided by us.
- Successful completion of TMS Certification (training and certification provided during the initial period of employment).
- Treating patients with our TMS system who are suffering from mental illness.
Knowledge, Education, & Experience:
- Associates or Bachelor’s degree preferred
- Medical, beauty, and/or cosmetic surgery consultant in sales industry experience preferred.
- Excellent customer service skills 2 years minimum.
- Mental health experience preferred.
Employment Status: Full Time
Schedule: M-F, 8:30am-5pm
Work Location: On Site - Long Beach, CA
Compensation: Pay Range: $23-26/hr.
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